56 | SME Business Elite Supplement 2020 62 | Q1 2021 Jul20421 Refreshing The Security Industry Founded in 2012, CDX Security Limited is an independent private security company based in the North West. Having recently found success in the SME Business Elite Awards, we got in touch with CEO John Roddy to find out more about one of the most trusted security service providers in England today. Headquartered in Warrington, CDX Security have a well-established reputation for providing professional security services and consultancy to its customers. To begin, John provides a brief overview of the firm and offers more insight into its clientele. “Here at CDX Security, we bring comprehensive protection solutions and security to all industries and environments including corporate offices and buildings, distribution premises, warehouses, factories, and construction sites. Typically, we provide security guards and officers, security systems including CCTV and access control, security dogs and a 24-hour mobile response team to all alarm monitoring needs. As a family-owned business, we aim to bring the best security services to our clients by monitoring our performance and service delivery with a cycle that integrates experience, best practice, innovation, extensive resources and benchmarking.” While helping the firm achieve a customer satisfaction rate of 98%, the staff members of CDX Security play an integral role in the firm’s success as John points out. “The vast majority of our security personnel have extensive backgrounds in the Police and the private security arena. These experiences combined with the support of proactive management and supervision teams ensures we can offer an unrivalled security service. In the long run, our clients tend to stay with us because the team are able to quickly respond and cater to their needs.” In its attempts to stay at the forefront of the security industry, the firm remain highly committed to innovation as John goes on to explain. “At CDX Security, we pride ourselves on our ability to refresh the security industry with innovative solutions. Naturally then, keeping an eye on the latest industry developments is vitally important as this allows us to enhance our range of services, particularly in relation to our CCTV systems and access control solutions0” Looking ahead to what the future holds for the firm, John shares with us what he and the team at CDX Security hope to achieve in the years to come as we look ahead to 2021 and beyond. “In such a short space of time we have reached several milestones but moving forward, we are keen to maintain the high standards we have set and continue to work with such a varied client base, tackling all sorts of challenges along the way.” Company: CDX Security Limited Contact: John Roddy Website: www.cdxsec.com
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